FAQ's & Policies

Policies & Additional Fees

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Cancellation Policy​

Cancellations made before 48 hours of check-in are subject to a full refund of the deposit.

Cancellations made 48 hours or less before check-in and are subject to a forfeiture of the deposit, equal to the first night's rate plus tax.

Cancellations must be made within 6 months of the date of booking. Contact us for any specific questions. 

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No-Show & Early Departure Policy

No-Shows:

Guests who do not arrive on their scheduled arrival date and have not cancelled within the required cancellation period will be charged according to the reservation’s cancellation policy. The remaining reservation may be cancelled if we do not hear from you.

Early Departures:

If a guest chooses to depart before their scheduled checkout date, any nights falling within 48 hours of the time the hotel is notified are non-refundable. Nights beyond the 48-hour period may be refunded, subject to the original reservation and booking-channel terms.

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Non-refundable reservations remain non-refundable regardless of no-show or early departure.

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Deposit Policy

To secure your reservation, we require a deposit equivalent to the amount of the first night's stay plus applicable taxes is charged upon booking. If your reservation includes multiple rooms, each room requires a deposit. If you are booking just a one-night stay, the reservation deposit will cover the full total of the one-night stay. ​Any remaining balance due will automatically be charged to the card on file the morning of check-in day.

Security Deposit

A $100 security deposit will be held on your card on the day or your arrival. This deposit is fully refundable and will be released shortly after check-out, provided there are no damages or additional charges.

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Hotel Policies​

• Quiet hours: 10pm-8am. Parties, loud music, and disruptive gatherings in rooms or common spaces are prohibited. Guests are expected to respect other guests and staff during their stay. Serious and repeated violations may result in removal from the property and no refund will be given.​

• Housekeeping: Reservations over 4+ nights will receive room refresh every 3rd day of the entirety of the stay. If you do not wish to have your room serviced place the "Do not Disturb" sign on the outside of your door. If you are staying less than 4 nights and wish to have your room refreshed, place the "Service my Room" sign on the outside of your door or text our Front Desk staff to request service 787-201-4233​

• Room Entry & Maintenance: Authorized hotel staff may need to enter rooms for housekeeping, repairs, inspections, or emergencies, with appropriate notice when practicable and as required by law. Guests should report maintenance issues promptly rather than attempting repairs themselves.​

• Property Access & Security: Door codes are unique to every guest, for security, please do not share your door codes. If you have lost your door codes, or feel they may be compromised for any reason, please reach out to staff or emergency contacts for after hours and we can generate you new ones.​

• Smoking & Vaping: Smoking or vaping in rooms is strictly prohibited. If smoking is perceived in your room you will be charged a smoking fee, see below under Additional Fees. Smoking is allowed outside of the property or on the rooftop terrace, please go outside to smoke.

• Fire Safety & Prohibited Items: Guests may not tamper with smoke detectors, fire extinguishers, door locks, or other safety equipment. Cooking appliances or heat producing equipment, open flames, candles, fireworks, and other hazardous activities are prohibited in rooms.

• Pets & Service Animals: Pets are not allowed on the property. Service animals are welcome, but please reach out to give us notice if you are traveling with a service animal.

• Room Capacity: Max 2 per room for our Queen Budget, Queen Standard, Queen Deluxe, and King Standard rooms. Capacity is 4 per room for our Suite categories.

• Rooftop Terrace, Common Spaces, & Event Space: Guests are welcome to hang out and enjoy the common areas, rooftop terrace, or in the event space (when a paid event is not taking place), however, unauthorized gatherings and parties are prohibited. The event space requires a separate reservation and is not included with a guest room booking. If you would like to rent out the event space & rooftop terrace for a private gathering, please view our Events & Groups page for more information.

• Amenities, Utilities, & Service Disruptions: Certain amenities may be unavailable during maintenance. Water, electricity, internet, and other utilities can experience interruptions. We will make all reasonable efforts to restore service whenever possible.

• Guest Safety & Emergency: For after hours when the front desk is closed, we will provide several emergency contacts for after hours emergencies. These contacts are provided to guests of the property prior to arrival and are also located on the front desk. If we do not answer, please follow up with a text or WhatsApp message.

Unlawful conduct, harassment, violence, and threatening behavior is not tolerated and will result in immediate removal from the property.

• Liability:​ The hotel is not responsible for accident or injury to guests, loss of money or valuables of any kind, any damage of theft to vehicles or any items left in your vehicle, any baggage stored pre or post departure, or personal items left behind after check out. Lost and found items are held for a limited period; please contact the front desk if you believe you've left something behind.​​

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Additional Fees​

• Early Check-In Fee: $50 - Early check-in begins at 12pm or after, subject to availability and must be requested in advance.

• Late Check-Out Fee: $50 - Valid until 2pm, subject to availability and must be requested prior to check-out day.

• Our hotel rooms are smoke-free. There may be a charge of up to $300 if smoke is perceived inside your room. Smoking is allowed outside of the building or on the rooftop terrace.

• Stained Linens: We charge a deep cleaning fee if stained linens are found upon check-out, the fee varies based on the type of linen (flat sheet, fitted sheet, pillow cases, etc), please contact us for a full list.