FAQ's & Policies
What time is check in?
Check-In
3:00 pm
Check-Out
11:00 am
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Need to check in early? Just let us know and we will work with you.
How do I get there from the airport?
Unfortunately our hotel does not have an elevator. We apologize for any inconvenience this may cause during your stay. Please feel free to contact our staff if you have any specific requirements or need assistance with your luggage.
Does the hotel have an elevator?
Unfortunately our hotel does not have an elevator. We apologize for any inconvenience this may cause during your stay. Please feel free to contact our staff if you have any specific requirements or need assistance with your luggage.
Is there parking in the hotel?
The hotel does not have designated parking. There is street parking or neighboring parking lots for a fee per day. We highly recommend taking Uber.
Does the hotel have Wi-Fi?
We have free Wi-Fi, so you can stay connected!
Is breakfast included?
There are many delicious restaurants in walking distance to grab local coffee, pastries, and brunch. We do not offer complimentary breakfast at this time.
Can I book a tour or activity through the hotel?
Puerto Rico has so much beautiful scenery and cultural experiences to offer! For help booking tours and excursions, visit our front desk or contact us directly.
What if I can't get into my room?
Please contact immediately if you have any issues checking in or entering your room. Each room has a door code unique to you to provide safety and ease of check in.
No key cards needed!
What does the event floor include?
Our event space offers ample room to connect, teach, and provide flexible options for events of all kinds. Available for events we have our indoor space and outdoor terrace, large Smart TV, tables and seating, two bartops for serving food and drinks, restrooms, and accommodation upon request.
What should I pack?
Puerto Rico's climate year-round is warm, humid, and sunny. We recommend packing light, breathable clothing for both day and night. Linen, thin cotton, and similar materials will help you stay cool and dry during our always-summer conditions!
Are pets allowed?
While we love our furry friends, we don't allow pets inside the hotel. Service animals are welcome, and will need notice prior to check-in.
What is the hotel's cleaning protocol?
We uphold and strive for the highest standard of cleanliness in each and every room. Through our cleaning protocols, rooms are deep cleaned, disinfected, and sanitized prior to your arrival, and following departure. Housekeeping refreshes rooms daily by maintaining tidy bedding, and waste disposal, and providing new towels upon request.
Are there any current travel restrictions?
Please visit the Centers for Disease Control and Prevention’s travel page for current pandemic travel guidelines and regulations. For weather-related information, please refer to the weather service. We are not responsible for weather or pandemic-related travel restrictions.
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For any special needs or requests, please contact us directly, prior to your stay at admin@thelookingglasshotel.com.
Cancellation Policy
We go out of our way to help when we can but our official cancellation policy is:
Cancellations within 48 hours are subject to a property fee equal to the first night's rate plus taxes and fees. Cancellations must be made by phone, email cancellation request will not be honored. Cancellations must be made within the first 6 months in order to receive a refund of the deposit amount.
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Guarantee Policy
The reservation can be guaranteed only by providing the hotel with the guest's credit card number and expiration date or by making a prepayment (not later than 24 hours prior to arrival).
In case of unguaranteed reservation, the hotel keeps the right to sell the room to another person.
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Hotel Policies​
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Rates are subject to change without notice
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Service animals are only allowed on the premises if you contact the front desk prior to your arrival and provide proper documentation.
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Room price DOES NOT include any applicable property service fees, charges for optional incidentals or regulatory surcharges. The property will assess these fees, charges, and surcharges upon check-out.
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Discounted rates cannot be combined or be eligible with any other promotion.
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Some blackout dates may apply
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No refunds for late check-in, no-show or early departure
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Accommodation Capacity: 4 per room​
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​Availability of accommodation in the same property for extra guests is not guaranteed.
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Hotel is not responsible for:
– Accident or injury to Guests
– Loss of money or valuable of any kind
– Any damage or theft to your car or any article left in your car -
Our hotel rooms are Smoke Free, and rooms are all designated as NON-SMOKING
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Pets are not allowed inside the hotel​​
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Additional Fees​
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Early Check-In Fee: $75 - Earliest check-in 9am or after, subject to availability.
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Late Check-Out Fee: $75 - Valid until 3pm, subject to availability.
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Safe boxes must be open at check-out and a charge of $50 will apply if safe box is left locked.
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Our hotel rooms are Smoke Free. There will be a $300 charge if smoking is perceived in guest room.
