top of page

Policies & Cancellation

Cancellation Policy

We go out of our way to help when we can but our official cancellation policy is:

Cancellations within 72 hours are subject to a property fee equal to the first night's rate plus taxes and fees. Cancellations must be made by phone, email cancellation request will not be honored.

 

​

Check In / Out Policy

Unless pre-arranged with hotel management

Check In

3:00pm

​

Check Out

11:00 am

​

Guarantee Policy

The reservation can be guaranteed only by providing the hotel with the guest's credit card number and expiration date or by making a prepayment (not later than 24 hours prior to arrival).

In case of unguaranteed reservation, the hotel keeps the right to sell the room to another person. 

​

​

Hotel Policies

  • Rates are subject to change without notice

  • Service animals are only allowed on the premises if you contact the front desk prior to your arrival and provide proper documentation.

  • Room price DOES NOT include any applicable property service fees, charges for optional incidentals or regulatory surcharges. The property will assess these fees, charges, and surcharges upon check-out.

  • Discounted rates cannot be combined or be eligible with any other promotion.

  • Some blackout dates may apply

  • No refunds for late check-in, no-show or early departure

  • Accommodation Capacity:

    • Total Maximum Guests per Room: 2

    • Maximum Adults per Room: 2

    • Maximum Children per Room (17 and Under): 1

    • Maximum Infant per Room (2 and Under): 1​

  • ​Availability of accommodation in the same property for extra guests is not guaranteed.

  • Hotel is not responsible for:
    – Accident or injury to Guests
    – Loss of money or valuable of any kind
    – Any damage or theft to your car or any article left in your car

  • Our hotel rooms are Smoke Free, and rooms are all designated as NON-SMOKING

  • Pets are not allowed inside the hotel​​

​

Additional Fees

  • Resort fee: USD $20 per accommodation, per night

  • Safe boxes must be open at check-out and a charge of $50 will apply if safe box is left locked

  • Our hotel rooms are Smoke Free. There will be a $250 charge if smoking is perceived in guest room.

looking glass hotel-6.jpg

BOOK NOW

Find the best rates right here.

  • TripAdvisor
  • Instagram
  • TikTok

CONTACT US

1661 Ave. Juan Ponce de Leon, San Juan, 00909

‭(787) 201-4233

Thank you, we will get back to you shortly

© 2035 by Looking Glass Hotel

bottom of page